Privacy Policy

At ISORA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through authorised payment gateways)
• Order history and purchase preferences

Automatically Collected Information:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited and interaction with our website

This information helps us improve your shopping experience and provide better services.

2. How We Use Your Information

The information collected may be used for:

• Processing and delivering your orders
• Providing customer support
• Sending order updates and notifications
• Improving our products, services, and website experience
• Personalising your shopping experience
• Sending promotional offers, updates, and fragrance-related content (only with your consent)
• Preventing fraudulent transactions and maintaining website security

3. Payment Security

ISORA does not store your complete payment information such as credit/debit card details.

All payments are processed through secure and authorised third-party payment gateways that follow industry-standard security practices.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers when required for:

• Order delivery and logistics
• Payment processing
• Website hosting and maintenance
• Customer support services

These partners are obligated to maintain confidentiality and protect your information.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand website usage
• Improve website performance
• Provide relevant communication

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Data Protection

We implement appropriate security measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

However, no online transmission method is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data where applicable
• Withdraw consent for marketing communications

For any such requests, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. ISORA is not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before sharing personal information.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

ISORA Luxury Fragrance

Email: Isora.luxe@gmail.com
Phone: (+91) 99712 44877

Address:
Shop No. 17/29, 2nd Floor, Platinum Square,
iThum Galleria, Alpha-2, Greater Noida