Terms of Sale

Welcome to ISORA by Shweta Hasija (“ISORA”, “we”, “our”, or “us”). These Terms of Sale govern the purchase of products through our website, including personal perfumes, home fragrances, car fragrances, customised fragrance creations, gift products and related items.

By placing an order with us, you agree to these Terms of Sale. Please read them carefully before making a purchase.

1. About ISORA

ISORA is a fragrance house offering personal fragrances, home fragrances, car fragrances, customised fragrance creations and gifting solutions.

The products displayed on our website are subject to availability. We reserve the right to update product information, pricing, packaging, availability and specifications at any time without prior notice.

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, photographs, fragrance notes, colours, sizes and other information displayed on our website are accurate.

However, fragrance is experienced differently by each individual. The actual colour, appearance or packaging of a product may vary slightly from images displayed online due to lighting, photography, screen settings, manufacturing variations or packaging updates.

Fragrance performance may also vary depending on individual skin chemistry, environment, temperature and method of use.

3. Prices

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges or other fees will be displayed during the checkout process, where applicable.

ISORA reserves the right to change prices at any time. Any price change will not affect an order that has already been confirmed and accepted by us.

In the event of an obvious pricing or listing error, we reserve the right to cancel the affected order and provide a refund for any amount already paid.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation acknowledging that we have received your request. An order confirmation does not necessarily mean that the order has been accepted.

An order is considered accepted when we confirm its processing or dispatch.

We reserve the right to refuse or cancel an order, including where:

• A product is unavailable.

• There is an error in product information or pricing.

• We are unable to verify the order or payment details.

• The delivery address is incomplete or cannot be serviced.

• We suspect fraudulent, unauthorised or abusive activity.

• An order appears to have been placed in violation of these Terms of Sale.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method, subject to the applicable payment and refund process.

5. Payment

Payments may be made using the payment methods made available on our website at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Orders will generally be processed after successful payment confirmation.

ISORA does not knowingly retain complete card or payment credentials on its own systems where payment processing is handled by third-party payment providers. Payment information may be processed by the relevant payment service provider in accordance with its own terms and privacy practices.

6. Shipping and Delivery

We aim to dispatch orders within the estimated processing period communicated on our website or at checkout.

Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational disruptions or other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside ISORA’s direct control.

Customers are responsible for providing a complete and accurate delivery address and contact information. ISORA cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

If a parcel is returned because of an incorrect address, refusal to accept delivery or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

7. Inspection Upon Delivery

Please inspect your package when it is delivered.

If the package appears visibly damaged, customers are encouraged to photograph or record the condition of the package before opening it and contact us as soon as possible.

For products that arrive damaged, defective or incorrect, please contact us within the period specified in our Returns & Refunds policy, along with relevant photographs, order details and supporting information.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Returns & Refunds Policy, which forms part of these Terms of Sale.

Due to the personal and hygienic nature of fragrance products, opened, used or sprayed perfumes and other fragrance products may not be eligible for return unless the product is defective, damaged on arrival or incorrectly supplied.

Where a return is approved, the product may need to be returned in its original condition and packaging.

Customised, personalised, made-to-order or specially created fragrance products may not be eligible for cancellation, return or exchange once production or customisation has commenced, except where required by applicable law.

Please review our Returns & Refunds page before placing an order.

9. Customised Fragrance Orders

ISORA may offer customised fragrance creations for individuals, gifts, events, weddings, corporate requirements and other occasions.

Customised orders may involve consultation, fragrance selection, personalisation, packaging, labels or other specifications agreed with the customer.

Once a customised order has been approved and production has commenced, changes or cancellations may not be possible.

The customer is responsible for reviewing and approving any names, spellings, messages, dates, logos, artwork or other personalisation details provided to ISORA.

ISORA shall not be responsible for errors resulting from incorrect information approved or supplied by the customer.

10. Gifts and Personalised Products

For personalised gifts and fragrance products, customers should carefully check all details before completing their purchase.

Personalised products may require additional processing time. Estimated delivery dates for such orders may differ from standard products.

Where a product is being shipped directly to a gift recipient, the purchaser is responsible for ensuring that the recipient’s delivery information is accurate.

11. Fragrance and Product Use

Fragrance products are intended for their stated purpose and should be used in accordance with the instructions provided with the product.

Avoid contact with eyes and broken or irritated skin. Keep fragrance products away from children, flames and sources of excessive heat.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice.

Customers should review the product packaging and instructions before use, particularly where they have known sensitivities or allergies.

ISORA does not represent that every fragrance will be suitable for every individual.

12. Promotions, Discounts and Offers

From time to time, ISORA may offer promotional codes, discounts, gifts, seasonal offers or other promotions.

Unless expressly stated otherwise:

• Promotional offers cannot be combined.

• Promotional codes must be applied at checkout.

• Offers are subject to availability and may be withdrawn or changed at any time.

• Certain products or customised orders may be excluded from promotions.

• Promotional discounts cannot be retrospectively applied to previously placed orders.

Specific terms may apply to individual promotions.

13. Gift Cards

If ISORA offers gift cards, their use will be subject to the specific terms displayed at the time of purchase.

Gift cards may not be exchanged for cash except where required by applicable law.

Lost, stolen or unauthorisedly used gift cards may not be replaced unless required by applicable law.

14. Intellectual Property

All content appearing on the ISORA website, including brand names, logos, photographs, product imagery, packaging designs, written content, graphics, illustrations and other materials, belongs to ISORA or its respective licensors.

Such content may not be copied, reproduced, modified, distributed, republished or commercially exploited without prior written permission.

15. Website Availability

We aim to keep our website accurate, secure and available; however, we do not guarantee that the website will always operate without interruption, errors or delays.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational requirements.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ISORA shall not be liable for indirect, incidental, special or consequential losses arising from the purchase or use of our products or from circumstances outside our reasonable control.

Nothing in these Terms of Sale excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Our liability in relation to a particular product or order will, to the extent permitted by law, be limited to the amount paid for the relevant product or order.

17. Events Beyond Our Control

ISORA will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, epidemics, government restrictions, transportation disruptions, strikes, civil disturbances, infrastructure failures, courier disruptions, internet or technology failures, or other events that could not reasonably have been prevented or anticipated.

18. Fraud and Misuse

We reserve the right to investigate and take appropriate action against suspicious, fraudulent or abusive transactions.

This may include cancelling orders, restricting accounts, refusing refunds where legally permissible, or taking other appropriate action.

19. Privacy

Personal information collected during the purchase process will be handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that certain information is required to process payment, fulfil your order, provide delivery and communicate with you regarding your purchase.

20. Governing Law and Jurisdiction

These Terms of Sale shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal rights, disputes arising in connection with these Terms of Sale or an order placed with ISORA shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.

Nothing in these Terms is intended to restrict any statutory rights or remedies available to consumers under applicable law.

21. Changes to These Terms

ISORA may update these Terms of Sale from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

The updated version will be published on this website with a revised “Last Updated” date.

Your continued use of the website or placement of an order after the updated Terms of Sale have been published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

22. Contact Us

If you have questions regarding an order, payment, delivery, returns or these Terms of Sale, please contact us through the Contact Us section of our website.

ISORA by Shweta Hasija
Email: Isora.luxe@gmail.com
Phone: (+91) 99712 44877