Shipping & Delivery Policy
Shipping & Delivery Policy
At ISORA, we carefully prepare every fragrance order to ensure it reaches you safely and beautifully packaged.
1. Order Processing Time
Orders are usually processed within:
2–3 business days
Once your order is shipped, you will receive tracking details through email or phone notification.
2. Delivery Timeline
Estimated delivery time:
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Delivery timelines may vary due to:
- Weather conditions
- Holidays
- Courier delays
- Unforeseen circumstances
3. Shipping Charges
Shipping charges will be calculated during checkout based on:
- Delivery location
- Order value
- Shipping method selected
Any applicable charges will be displayed before payment confirmation.
4. Order Tracking
Once your order is dispatched, tracking details will be shared through your registered contact information.
You can use these details to track your shipment.
5. Delivery Address
Customers are responsible for providing accurate delivery information.
ISORA will not be responsible for delays caused due to:
- Incorrect address
- Missing contact details
- Customer unavailability
6. Damaged or Missing Packages
If your package arrives damaged or items are missing:
Please contact us within 48 hours of delivery with:
- Order details
- Images/videos of the package
- Description of the issue
Our team will review and assist accordingly.
7. Contact Us
Email: Isora.luxe@gmail.com
Phone: (+91) 99712 44877